Class Coach by Edchange
Cancellation & Refund Policy
Last updated: August 28, 2026
Free trial
Eligible accounts receive a 14-day free trial after completing setup. No payment method is required and the trial does not automatically become a paid subscription. When it ends, paid features pause and saved work remains in your account. To continue, choose a plan and confirm payment in secure Checkout. If you already have a Stripe subscription with a scheduled charge, its existing trial and billing dates still apply; cancel before that displayed charge date to avoid renewal.
Cancel anytime
Open the Class Coach Billing page and choose “Manage billing” to enter Stripe’s secure billing portal. You can cancel the subscription there. Canceling stops future renewals. Unless the billing portal says otherwise, access continues through the end of the period already paid for.
Refund requests
Subscription charges are generally non-refundable after a billing period begins, except where required by law. If you believe a charge was made in error, contact us promptly. We review refund requests individually based on the account history, service usage, and applicable law.
Additional students
The subscription price is based on the selected monthly or annual plan and the number of linked students. Adding or removing students may change the amount according to the pricing shown by Class Coach and Stripe.
Account deletion
Permanently deleting a parent or coach account cancels its Class Coach subscription and removes linked student data. Deletion does not automatically refund previous charges.
Get help
For a billing question, include the account email and charge date, but never send a full card number. Contact [email protected].